Who we are
Exen Furniture is a premium furniture retailer based in Accra, Ghana. Our showroom is located on Spintex Road, Accra. Our website is exenfurniture.com.
What information we collect
We collect information in the following ways:
- Contact enquiries: When you contact us via WhatsApp, phone, or our contact form, we receive your name, phone number, and message content.
- Website analytics: We may collect anonymised data about how visitors use our website, including pages visited and time spent on pages.
- Purchase information: When you make a purchase, we collect the information necessary to process and fulfil your order.
How we use your information
We use your information to:
- Respond to your enquiries and provide customer service
- Process and fulfil furniture orders including delivery and assembly coordination
- Improve our website and customer experience
We do not sell your personal information to third parties.
WhatsApp communications
Our primary customer communication channel is WhatsApp. When you contact us via WhatsApp, your messages are subject to WhatsApp's own privacy policy in addition to ours. We retain WhatsApp conversation records as part of our customer service records.
Data retention
We retain customer information for as long as necessary to provide our services and comply with legal obligations. For purchase records, this is typically 7 years in line with Ghanaian business record-keeping requirements.
Your rights
You have the right to request access to, correction of, or deletion of your personal information held by us. To exercise these rights, contact us via WhatsApp or by visiting our showroom on Spintex Road.
Contact
For privacy-related enquiries, contact us at our Spintex Road showroom or via WhatsApp. See our contact page for details.